Returns & Refunds Policy

Last Updated: November 6, 2025

Thank you for your purchase from 21st Century Sound & Security. We appreciate your business. If you are not completely satisfied with your purchase, we are here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exceptions

Custom-ordered products are not eligible for return.

Products that have been installed are not eligible for return.

Gift cards are non-refundable.

Contact Us

If you have any questions on how to return your item to us, contact us:

Phone: 412-364-2123

Email: Sales@21stCenturySound.com

Address: 3359 Babcock Blvd, Pittsburgh, PA 15237

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